Refund Policy

Policy version 1.0 · Effective 3 October 2026

AMSUITE.PRO · New South Wales, Australia · admin@amsuite.pro

Getting help

Email admin@amsuite.pro with your order reference, product, purchase email and a description of the issue. For technical problems, include the software version, macOS version and host. Do not send full card details, passwords or licence keys. We may request reasonable evidence to assess the problem. This policy applies when purchases open; checkout is not currently active.

Change of mind

AMSUITE does not offer an automatic change-of-mind refund for correctly supplied software that matches its description. You may still contact us about your circumstances. Any discretionary resolution is separate from statutory rights and does not limit them.

Duplicate purchase

If you accidentally buy the same licence twice for the same intended user, contact us with both order references. Once verified, we will refund the unintended duplicate and cancel its associated entitlement. Separate purchases intentionally made for different users are not duplicates.

Compatibility

Read the published requirements before buying. Choosing an unsupported system alone does not establish a defect. If software fails on a configuration we represent as supported, or our description is inaccurate, we will assess the issue and provide any remedy required by law. You need not accept an unrelated workaround in place of a statutory remedy.

Defects and consumer remedies

Your Australian Consumer Law rights are not excluded by digital delivery, downloading, installation or use. For a major failure with goods, you can choose a refund or replacement; compensation for reasonably foreseeable loss may also apply. For a minor failure, we will provide a free remedy within a reasonable time. If it cannot be remedied within a reasonable time, further remedies may apply. Other statutory rights, including rights relating to services, are unaffected. There is no arbitrary short claim window replacing these rights.

Refund handling

An approved refund is normally returned to the original payment method unless another method is agreed. A statutory refund is not forced into store credit. Processing time depends partly on the payment provider; we will confirm the action taken without promising an unapproved processing deadline. A refunded and cancelled licence must no longer be used, but your own music and projects remain yours. An unrelated valid licence is not cancelled because you seek a remedy.

Read the ACCC guidance on remedies, our Terms of Sale and EULA.